Frequently Asked Questions
Find answers to common questions about our services, scheduling, treatment approach, and what to expect during your care.
Where do sessions take place?
We provide mobile physical therapy throughout Pasadena, South Pasadena, San Gabriel, and San Marino and the surrounding areas. Depending on your needs, treatment can take place in the comfort of your home, at a local gym, or another mutually agreed-upon location that best supports your rehabilitation goals.
What happens after I schedule a visit?
After you schedule your evaluation, we personally reach out to confirm the details, answer any questions, and make sure everything is set for your first visit. You will be emailed a medical history questionnaire to maximize our time together during your evaluation. During your first visit, we’ll complete a comprehensive evaluation, discuss your goals, and create a personalized treatment plan designed around your needs.
How do I schedule an evaluation?
Scheduling is easy. Simply visit our Schedule page to book your initial evaluation online. If you have questions before scheduling, feel free to contact us—we’re happy to help.
What ages do you work with?
We work with athletes and active individuals of all ages, from youth athletes to older adults. Every treatment plan is tailored to your goals, activity level, and individual needs.
Do I need a referral?
No. You can schedule an evaluation directly without a referral. Simply book an appointment online, and we’ll guide you through the rest of the process.
Do you accept insurance?
We are an out-of-network provider and do not bill insurance directly. Upon request, we can provide a superbill that you may submit to your insurance company for possible reimbursement. If you have questions about payment options, we’re happy to help.
How much do visits cost?
Our pricing is listed on the Schedule page. There, you’ll find current rates and available appointment options. If you have any questions before booking, feel free to contact us—we’re happy to help.
Still Have Questions?
We’re happy to help. If you don’t see your question here, contact us or schedule an evaluation and we’ll guide you through the process.
Ready to Get Back to What You Love?
Whether you’re recovering from an injury, preventing future setbacks, or simply looking to keep doing what you love, Pinnacle is here to help you move with confidence—for today and for years to come.